Account Deletion
We respect your privacy
We're committed to protecting your privacy and giving you control over your personal information. If you no longer wish to use BioGain, you can request the permanent deletion of your account at any time. Our deletion process removes your personal information while preserving the integrity of shared site records by anonymising your contributions where appropriate. You can also delete your account from the App by opening the user profile page.
What happens when you delete your account?
When your request is processed, we will permanently delete or anonymise the personal information associated with your BioGain account, including:
• Your name
• Email address
• Profile information
• Login credentials
• Device notification tokens
• Account preferences
You will immediately lose access to your BioGain account and will need to create a new account if you wish to use the service again.
What happens to Sites, Observations and Tasks?
BioGain is a collaborative platform used by organisations to manage land, grounds and outdoor spaces. Observations, tasks, photographs and comments that have been shared with a site form part of that site's operational history. Removing these records could affect reporting, maintenance records and audit trails for other users. If you want to delete an account with other Users (e.g. a Site) you need to transfer to Site Admin rights another User
Instead of deleting these shared records, we remove the connection to your identity by anonymising them. For example: “Joe Bloggs” becomes “Deleted User”.
This means your personal identity is removed while allowing organisations to retain an accurate history of work carried out on their sites.
Information we may retain
In limited circumstances, we may retain certain information where required by law or where necessary for:
• fraud prevention
• security investigations
• legal or regulatory obligations
• protecting the rights and safety of our users
Any retained information is securely stored only for as long as required for these purposes and is not used for marketing.
Delete Your Account
The quickest way to delete the account is via the App and your Profile Page. If you don't have access to the App, you can request account deletion using this form. We will then send an email to verify your details. Once confirmed we will delete the account as described above and send you a confirmation that your account has been deleted. If you want to use the App again, you will need to register again (you can use the same email address)