Privacy Policy | BioGain

1. Introduction & Who We Are

BioGain is the name of our brand, software, and website. It is owned and operated by BetterTrack Ltd (Company No. 11877539), which also owns all associated intellectual property rights (IPR).

When this Privacy Policy refers to “BioGain,” “we,” “our,” or “us”, it means BetterTrack Ltd as the data controller for personal information collected through the BioGain platform, websites, applications, and related services.

We are committed to protecting your privacy and handling your personal data with transparency and care. This policy explains:
- What personal information we collect
- How we use and share it
- Your rights under applicable laws
- How we protect your data

This Privacy Policy complies with:
- UK GDPR, Data Protection Act 2018, EU GDPR
- US privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) and similar state-level privacy requirements.

2. Scope

This Privacy Policy applies to:
- All BioGain websites and domains linking to it
- The BioGain software and mobile applications
- Any services provided by BioGain/BetterTrack Ltd, whether free or paid
- Marketing communications, events, and customer support interactions

3. Our Privacy Commitment

We only collect information that is necessary for legitimate business purposes or to fulfil a transaction you have requested.
We do not sell your personal data for monetary gain.
We will always:
- Tell you what data we collect
- Let you control your marketing preferences
- Allow you to access, update, or delete your data where legally possible

4. Information We Collect

We collect personal data in three ways:

A. Information You Provide:
- Account signup: Name, contact number, email address, company name, country, username, password. Optional details like photo, timezone, and language preferences.
- Payments: Name, billing address, and payment details (we do not store full card numbers; payment data is stored securely by our payment processors).
- Support & contact: Information you send us via email, chat, forms, or calls.
- Events & forms: Information from event registrations, surveys, downloads, contests, and feedback submissions.
- Testimonials: Only published with your consent, with the ability to update or withdraw later.

B. Information Collected Automatically:
- Technical data: IP address, browser type, device identifiers, operating system, date/time, referring URLs.
- Usage data: Clicks, pages visited, features accessed, error reports.
- Cookies & tracking technologies: We use first-party cookies for essential site functionality and analytics. You can manage or disable cookies via your browser. We do not use third-party cookies for intrusive tracking.

C. Information from Third Parties:
- Federated logins: Data from Google, Microsoft, LinkedIn (with your permission).
- Marketing partners & resellers: Contact details shared when you interact with authorised partners.
- Public sources & social media: Publicly available content relevant to BioGain.

5. How We Use Your Information

We use personal data to:
- Provide, operate, and maintain our services
- Process transactions and send invoices
- Respond to enquiries and provide technical support
- Send service updates, security alerts, and legally required notices
- Improve our platform and customer experience
- Conduct analytics and measure performance
- Detect, prevent, and investigate fraud or security issues
- Comply with legal obligations

Legal bases (UK/EU): Contract performance, legitimate interests, consent, legal obligation, vital interests.
US compliance: We follow applicable state laws. For California residents, rights under CCPA/CPRA include:
- Right to know, access, and delete personal information
- Right to opt out of “sale” or “sharing” of personal data (we do not sell personal data for money)
- Right to limit use of sensitive personal information

6. Your Privacy Choices

- Marketing communications: Opt out at any time using the ‘unsubscribe’ link.
- Cookies: Control via browser settings or our cookie banner.
- Optional data: You can choose not to provide optional profile or survey information.

7. Your Rights

UK/EU/EEA Residents:
- Access, update, or delete your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a data protection authority (UK ICO, EU authority)

US Residents:
- Request to know, access, or delete personal data
- Opt out of data “sale” or “sharing”
- Limit use of sensitive personal data
- Exercise these rights without discrimination

8. Data Retention

We retain your data only for as long as needed for the purposes described in this policy or as required by law.
Once no longer needed, we delete or anonymise data securely.

9. How We Share Your Data

We may share your personal data with:
- BetterTrack Ltd group entities
- Service providers (payment, hosting, analytics, email, event management)
- Resellers (with your opt-in)
- Legal authorities where required by law
- Successor entities in mergers or acquisitions

We do not sell personal data.

10. International Transfers

If we transfer your data outside the UK or EEA (including to the USA), we implement legal safeguards such as Standard Contractual Clauses.

11. Security

We apply industry-standard security measures — administrative, technical, and physical — to protect your data from unauthorised access, use, disclosure, alteration, or destruction.

12. Children's Privacy

We do not knowingly collect data from individuals under 16 for our own purposes.
If you process children’s data using our services, you are responsible for compliance with applicable child data protection laws.

13. AI & Automated Processing

BioGain uses AI and machine learning for productivity, predictions, and service improvements.
We do not use your personal data for fully automated decision-making that produces legal or similarly significant effects without your consent.

14. Do Not Track (DNT)

We currently do not respond to browser-based DNT signals, as no industry standard is defined.

15. External Links & Social Features

Our sites may contain links to third-party websites or social media integrations.
Your data on those platforms is governed by their privacy policies.

16. Legal Disclosures

We may disclose personal data if required by law, regulation, legal process, or governmental request, or to enforce our rights.

17. Changes to This Policy

We may update this Privacy Policy from time to time.
Material changes will be notified via email or website notice at least 30 days in advance.

18. Contact Us

Data Protection Officer
BetterTrack Ltd
1 St Johns Court, Brookwood, Woking, GU24 0AJ, UK
ICO Ref: ZA901388
Email: info@bettertrack.org