Terms of Use
Effective Date: 1st August 2025
Last Updated: 8th August 2025
1. Introduction & Who We Are
BioGainAI is the name of our brand, software, and website. It is owned and operated by BetterTrack Ltd (Company No. 11877539), which also owns all associated intellectual property rights (IPR).
When these Terms of Use refer to “BioGain,” “we,” “our,” or “us,” it means BetterTrack Ltd as the legal entity providing the BioGain platform, services, and related content.
By accessing or using BioGain, you agree to be bound by these Terms of Use and all applicable laws. If you do not agree, you must not use our services.
2. Structure of this Agreement
This Agreement consists of the following terms and conditions (the “General Terms”). Some services may have additional service-specific terms. If there is a conflict, service-specific terms take precedence for that service.
3. Acceptance of the Agreement
You must be of legal age to enter into a binding agreement to accept these Terms. You can indicate acceptance by:
- Checking a box or clicking a button confirming your agreement
- Using the services in any way
If you do not agree to these Terms, you must not use the services.
4. Description of Service
We provide cloud-based software and applications for organisations (“Service” or “Services”), accessible via supported internet browsers. You are responsible for obtaining internet access and necessary equipment.
You can create, edit, and share content using your account.
5. Beta Services
We may offer certain Services in closed or open beta for testing. We may discontinue Beta Services at any time without liability. Beta Services are provided “as is” without warranties or obligations.
6. Free Trial
Free trials are offered on a limited basis. Data entered during a trial may be lost unless you upgrade to a paid plan or export your data before the trial ends. Trials are provided without warranties.
7. User Sign-up Obligations
You must provide accurate, current, and complete information during sign-up and maintain it. We may suspend or terminate accounts with false or incomplete information. Corporate users should register using corporate contact details.
8. Restrictions on Use
You may not:
- Share, transfer, or sublicense the services
- Reverse-engineer, disassemble, or decompile the services (unless permitted by law)
- Use services for illegal, abusive, or harmful purposes
- Attempt to gain unauthorised access to our systems
- Use services to send spam, malicious code, or infringing material
- Remove proprietary notices
- Use the services for competitive analysis or benchmarking without consent
9. Spamming & Illegal Activities
You are solely responsible for the content you transmit and agree not to use the services for illegal, defamatory, harmful, or infringing activities.
10. Third-Party Applications
Some services integrate with third-party applications. Your use of such applications is governed by their own terms. We may remove integrations without liability.
11. Fees & Payments
Subscriptions are billed according to your selected plan and renew automatically unless cancelled. We reserve the right to change fees, with notice, at the end of a billing cycle. Taxes may apply.
12. Organisation Accounts & Administrators
Organisation accounts can have one or more administrators who control settings and user management. You are responsible for account security and appointing competent administrators.
13. Privacy
Your use of the services is subject to our Privacy Policy, which forms part of these Terms.
14. Communications
We may send you service announcements, administrative messages, and newsletters (you can opt out of newsletters).
15. Complaints
Complaints received about your use of the services may be forwarded to you. If you fail to respond within 10 days, we may disclose your contact details to the complainant.
16. Inactive Accounts
We may terminate unpaid accounts inactive for 120 days, with prior notice and an option to back up data.
17. Data Ownership
You own the content you create. We only access or process it as needed to provide the services.
18. Hosting Location
Your hosting location is based on your IP address at sign-up. We may migrate your account if needed.
19. User Generated Content
You are solely responsible for content you publish. Public content is accessible on the internet and may be indexed by search engines.
20. Sample Files & Applications
Any sample files are for demonstration only and provided “as is.”
21. Trademarks
“BioGain” is a trademark of BetterTrack Ltd. Other marks and names are property of their respective owners.
22. Disclaimers
Services are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free operation.
23. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages. Our total liability will not exceed the greater of USD $1,000 or the amount you paid in the last 12 months.
24. Indemnification
You agree to indemnify us against claims arising from your misuse of the services or breach of these Terms.
25. Governing Law & Jurisdiction
Governing law and jurisdiction depend on your billing address or domicile.
26. Suspension & Termination
We may suspend or terminate your account for breaches, inactivity, or legal reasons. You may terminate if we breach these Terms, with a prorated refund of prepaid fees.
27. Changes to these Terms
We may update these Terms with notice. Significant changes will be communicated 30 days in advance. Your continued use after the effective date means acceptance.
28. Contact Us
BetterTrack Ltd
Email: info@bettertrack.org